Do you ship internationally?

Yes! We ship worldwide. All orders include secure, trackable delivery straight to your door.

How long does delivery take?

  • Australia: 5–7 business days
  • International: 7–12 business days
    (Delivery times may vary slightly depending on customs and local couriers.)

How much is shipping?

We offer a flat-rate shipping fee calculated at checkout. You’ll always see the shipping cost before you place your order.

Can I customize my jewelry?

Yes — many of our pieces are customizable. You can add initials, names, dates, or special engravings. Just leave your request in the personalization box at checkout.

What if I make a mistake with personalization?

Since custom jewelry is made especially for you, please double-check spelling, dates, and details before confirming your order. Unfortunately, we cannot accept returns on personalized items.

What is your return policy?

For non-personalized items, you may request a return or exchange within 14 days of delivery. Personalized or engraved jewelry cannot be returned unless it arrives damaged or faulty.

What if my order arrives damaged?

We’re so sorry! Please contact us within 48 hours of delivery with photos, and we’ll resolve it right away — either with a replacement or refund.

How should I care for my jewelry?

To keep your jewelry looking its best, avoid contact with harsh chemicals, lotions, or perfumes. Store in the complimentary gift box when not in use, and use the included microfiber cloth for gentle cleaning.

SHIPPING & RETURNS

Shipping Policy

  • Processing Time: 1–2 business days after order confirmation
  • Delivery Time:
    Australia: 5–7 business days
    International: 7–12 business days
  • Tracking: Every order includes a secure, trackable shipping number.
  • Shipping Fee: Flat-rate (displayed at checkout).

Returns Policy

  • Non-Personalized Items: Eligible for return or exchange within 14 days of delivery. Items must be unused and in original packaging.
  • Personalized Jewelry: Since these are made uniquely for you, returns are not accepted unless the item is defective or damaged upon arrival.
  • Damaged Orders: If your item arrives damaged, please contact us within 48 hours with photos. We’ll arrange a replacement or refund.
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